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Client Service

The Australian Department of Immigration and Citizenship (DIAC), an a commitment to improving services, has updated its Client Service Charter. Among other things, the Charter will tell you of the standards of service you can expect from us, provides an avenue to comment on our performance, and advises on how you can help us to serve you.

See: http://www.immi.gov.au/about/charters/client-services-charter/index.htm

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